Request Catalog

To list both incidents and service templates under Request Catalog, go to the Self Service Portal and select Yes for the Combine incident and service templates listing for the service option.

When you click Request Catalog or Incident/Service Catalog, if you have not opted to display both incidents and services together, a landing page appears with a customizable message. The admin can add any information that must be displayed to all users.

To add a new message on this page, click the Edit SSP Message.